Madison,
20
September
2016

American Family responds to Wisconsin customers impacted by large hail

Summary

Hail as large as two inches caused damage to homes and vehicles in Dane, Iowa and Sauk Counties.

Madison, Wis. A catastrophe team from American Family Insurance is joining local claim office employees as they help customers recover from a severe storm with large hail that damaged vehicles and homes. American Family’s efforts are focused on helping customers in Dane, Iowa and Sauk Counties.

Close to 3,000 claims could be generated from this weather event.

American Family Insurance customers who have storm damage should immediately contact the company's 24-hour Customer Care Center, 1-800-MY-AMFAM (692-6326) to report a claim. They can also report claims to their local American Family agent, or online at www.amfam.com/claims.

American Family adjusters are contacting customers who called in claims on their property to set up appointments to inspect damage to their homes.

One or more drive-in sites are being established to inspect damaged vehicles. Locations are still being determined. Inspection sites are by appointment only. Customers with damage to their vehicles should call the 24-hour Customer Care Center, 1-800-692-9326 (MYAMFAM) to report a claim and set up an appointment for inspection.

QUESTIONS AND ANSWERS:

Can I start to make repairs to prevent further damage?

You should protect your property immediately against further damage and theft. Use plywood, tarps or other materials to cover broken windows and damaged rooftops. Keep the receipts of any materials/services that you purchase to make these repairs so your adjuster can review them and reimburse you for expenses covered by your policy.

How will the inspection process work?

  • When a hailstorm creates a large volume of claims, we will typically establish one or more drive-in sites where policyholders can take their hail-damaged vehicles to be inspected and receive payment for repairs, less their deductible. These inspections take place on an appointment basis only, so it's important that you first report your claim.
  • If your home has sustained hail damage, an adjuster will contact you at one of the phone numbers you provided when you reported your claim. The two of you will schedule an inspection of your home, after which the adjuster will develop an estimate and issue payment for repairs covered by your policy.

Who do I call to make repairs?

You are free to select any contractor (home) or repair shop (auto) you wish. It is usually best to select one who has operated in the area for several years, is insured and bonded and gives you a written guarantee for the work performed.

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About American Family InsuranceMadison, Wis. - based American Family Insurance is the nation's 13th-largest property/casualty insurance group and ranks 332 on the Fortune 500 list. The company sells American Family-brand products, including auto, homeowners, life, business and farm/ranch insurance, through its exclusive agents in 19 states. American Family affiliates (The General, Homesite and AssureStart) also provide options for consumers who want to manage their insurance matters directly over the Internet or by phone. Web www.amfam.com; Facebook www.facebook.com/amfam; Twitter www.twitter.com/amfam; Google+ plus.google.com/+amfam/.

News contacts
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Ken Muth
Media Relations Director
(608) 242-4100, ext. 30680
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Linda Wagener
Media Relations Consultant
(608) 242-4100 ext. 32987
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