14:25 PM

llinois and Missouri customers hit by floods getting help from American Family

Working with the Illinois and Missouri Departments of Insurance, American Family is giving customers who reside in counties affected by recent flooding additional time to pay premiums. American Family is also waving late fees and temporarily suspending any policy cancellations or nonrenewals of affected customers.

Customers in Illinois and Missouri directly impacted by the flooding should contact their American Family agent immediately if they need additional time to make premium payments. An extension will also be considered for other policy provisions that may include a time limit such as submission of a claim or completing a required repair.

Illinois customers who have a disaster-related dispute or issue may contact the Illinois Department of Insurance at 1-866-445-5364 or file a complaint online. Missouri customers with questions needing other assistance may contact Angela Nelson, Director of the Division of Market Regulation at 573-751-2430.


About American Family Insurance Based in Madison, Wis., American Family Insurance offers auto insurance, homeowners insurance, life insurance, health insurance, business and farm/ranch insurance in 19 states. American Family insurance is the nation’s third-largest mutual property/casualty insurance company and ranks 358th on the Fortune 500 list. Web:; Facebook:; Twitter:; YouTube: