07:56 AM

American Family named LGBTQ best place to work for six years and running


American Family receives a top score on the Human Rights Campaign’s LGBTQ Corporate Equality Index for the sixth consecutive year. 

When Nafeesah Waziri joined American Family Insurance as a claim care center representative in Denver almost nine years ago, she wasn’t sure what to expect. Waziri, a lesbian and first generation American, treated her first year with the company as an opportunity to “sit back and observe.”

“I’d had negative experiences when I came out at other jobs. Given that, I wasn’t sure what to expect at American Family,” she said. “As a member of a marginalized group I wanted watch and learn before putting myself out there.”

Then, about a year into her tenure, she saw employees at all levels, along with several agency owners, actively and proudly representing the company in the Denver Pride Parade and Pridefest related activities. And she joined them.

“So many people were involved. My bosses, company leaders, people I looked up to,” Waziri said. “That’s when I knew I was in a safe place – an amazing place.”

Waziri embraced the inclusive culture at American Family and has never looked back. She’s an active member of the company’s LGBTQA Business Resource Group (BRG) and the Denver office lead for all the company’s BRGs: Abilities, Black/African American, Hispanic/Latinx, Multicultural, South Asian, Southeast/East Asian, Veterans/Military and Women’s. Among other things, these employee groups provide networking, education and input for business practices decisions regarding diversity.

Waziri, the mother of a multiracial daughter, is also very aware of how important it is to be an ally to others. “This is the first company I’ve worked for that promotes allyship,” she said.

Inclusive culture affirmed by Human Rights Campaign, Black EOE Journal

Waziri’s experience is reflected in the fact that American Family Insurance has been recognized as one of the best workplaces for LGBTQ equality for the sixth consecutive year, announced today.

American Family received a top score of 100 on the Human Rights Campaign’s 2021 Corporate Equality Index (CEI), a national benchmarking report on LGBTQ workplace equality. The 2021 CEI rated businesses in the report are based on policies and practices including non-discrimination workplace protections, parity in spousal and partner benefits, transgender-inclusive health care benefits, and public engagement with the LGBTQ community.

“For the past six years, we’ve achieved this score by focusing on inclusion as a whole, because we want people to feel a sense of belonging through bringing their whole self to work,” said President and CEO-elect Bill Westrate. “Diversity, inclusion and equity are embedded in our strategy because it’s the right thing to do for our people, it’s important to our customers and produces better results.”

American Family was also recently named one of the “best of best” insurance companies for diversity and inclusion by Black EOE Journal, which highlights employment and entrepreneurship with a focus on the African American community. Among other things, these companies are evaluated on their business practices and policies that support equal access, advancement and inclusion for all individuals, actively seeking diverse candidates and sponsorship and involvement with nonprofit diversity conferences.

“I’m so glad the company is being recognized as a leader for our work in diversity, equity and inclusion,” Waziri said. “I love this company for so many reasons, including that I’ve never been held back for who I am. I came in as an hourly employee without a lot of claims experience and now I’m in management. I can be myself and be the contributor I want to be. I’m very appreciative of the culture here.”

For more information on the 2021 Corporate Equality Index, or to download a free copy of the report, visit


About the American Family Insurance group
Based in Madison, Wisconsin, American Family Insurance has been serving customers since 1927. We inspire, protect and restore dreams through our insurance products, exceptional service from our agency owners and employees, community investment and creative partnerships to address societal challenges. We act on our belief in diversity and inclusion by constantly evolving to meet customer needs and preferences. American Family Insurance group is the nation’s 13th-largest property/casualty insurance group, ranking No. 254 on the Fortune 500 list. The group sells American Family-brand products, primarily through exclusive agency owners in 19 states. The American Family Insurance group also includes CONNECT, powered by American Family Insurance, The General, Homesite and Main Street America. Across these companies the group has more than 13,500 employees nationwide.

About the Human Rights Campaign
The Human Rights Campaign Foundation is the educational arm of America's largest civil rights organization working to achieve equality for lesbian, gay, bisexual transgender and queer people. HRC envisions a world where LGBTQ people are embraced as full members of society at home, at work and in every community.