American Family Insurance supports Wisconsin customers impacted by hailstorm

American Family Insurance is assisting customers in Wisconsin who were affected by severe thunderstorms and hail that swept through Southern Wisconsin on Friday morning, April 18. The storms caused extensive damage to vehicles and structures across multiple counties, with hailstones ranging in size from peas to tennis balls. 

In response, American Family’s claims team has mobilized to assist affected customers. Field adjusters specializing in catastrophes are supporting local claims employees to contact customers and organize inspections. The number of claims is expected to rise as the company serves those affected by the storms.

Starting Saturday, April 19, a mobile claims site will be set up at Piggly Wiggly, 8 North County Road M, Evansville, Wisconsin. This location will also be utilized for an auto drive-in, where customers can have their damaged vehicles inspected and receive payments for damages. These drive-in inspections are by appointment only and cannot accommodate drop-in customers.

Report claims immediately 

Customers who have experienced storm damage should contact their agency owners immediately to start their claim. Additionally, digital loss reporting is available 24/7 through the company’s Claims Customer Care Center. American Family Insurance customers can report claims in several ways: 

• Digitally report the claim via the MyAmFam app or in their MyAccount on amfam.com 
  Customers can file property or auto claims in the app from anywhere at any time. The claims will be routed directly to the appropriate area for efficient claim handling. Customers will also be able to track their claim’s status in the app and see who is handling their claim, details of the claim and other important information.  
• Text the word STORM to 26326 (AMFAM) 
  Customers can text the word STORM to 26326 (AMFAM) to be sent a link to file their claim quickly and easily from their smartphones. Message and data rates may apply.  
• Call the Claims Customer Care Center 
  They can also call the Claims Customer Care Center at 1-800-MYAMFAM (1-800-692-6326). Trained representatives are available 24 hours a day, seven days a week to help customers.  

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About American Family Insurance Group
American Family Insurance Group, a mutual holding company based in Madison, Wis., has been serving customers since 1927. We inspire, protect and restore dreams through our insurance products, exceptional service from our agency owners and employees, community investments and creative partnerships. American Family Insurance Group is the nation’s 12th-largest property/casualty insurance group, ranking No. 243 on the Fortune 500 list. The Group has a current ‘a+’ credit rating through AM Best, and has distinction as a “Standing the Test of Time” company, which is represented by having an AM Best financial strength rating of ‘A’ or better for 75 years. The group sells American Family-brand products, primarily through exclusive agency owners in 19 states. The American Family Insurance Group also includes CONNECT, powered by American Family Insurance, Homesite and Main Street America Insurance and has approximately 11,000 employees nationwide.