13:24 PM

American Family Insurance supports Minnesota customers impacted by wind and hailstorms


Claims teams and agents respond to support affected customers

The American Family Insurance Group is responding to customers impacted by the recent wind and hailstorms.

Customers across the country have experienced severe weather this summer, and in early August another set of storms affected many customers in the center of the U.S. and the Northeast corridor. American Family Insurance Group claims professionals received more than 18,000 claims during the first two weeks of August. Minnesota customers were hit hardest and reported over 4,200 claims.

Catastrophe field adjusters are assisting local claim employees as they contact customers who have reported damage to set up appointments to inspect their property. Claim numbers are expected to rise as the insurance group serves customers affected by the storms.

An auto drive-in site has been established at 5800 Cedar Lake Road S in St. Louis Park, Minnesota, where customers with damaged cars can have their vehicles inspected and receive payments for damages. These inspections are by appointment only. If you are not able to visit the drive-in site, American Family is offering both field and virtual inspections to support customers who have claims.

Report claims immediately

Customers with damage should report their claims as soon as possible – by filing a claim online, calling the Customer Care Center at 1-800-MYAMFAM, or through their insurance agent. Customers will be able to make an appointment for the auto drive-in when they submit their claim.

Customers can now file property claims in the MyAmFam app, along with any Personal Auto claims from anywhere at any time. The claims will be routed directly to the appropriate area for efficient claim handling. Customers will also be able to track their claim’s status in the app, see who is handling their claim, details of their claim and other important claim information.

Claims professionals and agency owners will work with customers for as long as it takes to get them on the road to recovery. 

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About the American Family Insurance Group
Based in Madison, Wisconsin, American Family Insurance has been serving customers since 1927. We inspire, protect and restore dreams through our insurance products, exceptional service from our agency owners and employees, community investment and creative partnerships to address societal challenges. We act on our belief in diversity and inclusion by constantly evolving to meet customer needs and preferences. American Family Insurance group is the nation’s 12th-largest property/casualty insurance group, ranking No. 301 on the Fortune 500 list. The group sells American Family-brand products, primarily through exclusive agency owners in 19 states. The American Family Insurance group also includes CONNECT, powered by American Family Insurance, The GeneralHomesite and Main Street America Insurance. Across these companies the group has nearly 13,000 employees nationwide.