American Family Insurance ranks first in segment in the 2021 J.D. Power Auto Insurance Shopping Satisfaction Study ℠
American Family achieved the highest customer satisfaction score among midsize auto insurers ranked in the J.D. Power 2021 Insurance Shopping Satisfaction StudySM.
American Family achieved the highest customer satisfaction score among midsize auto insurers ranked in the J.D. Power 2021 Insurance Shopping Satisfaction Study SM released today.
American Family ranked first in overall experience, and also took first place in four rating categories: price, distribution channel, policy offerings and quote process.
“Achieving the highest ranking among mid-size insurers in the J.D. Power 2021 Insurance Shopping Satisfaction Study confirms that we’re giving customers innovative insurance solutions and options, along with exceptional service based on their specific needs to help them protect their dreams,” said Ann Hamilton, American Family vice president of customer experience.
Now in its 15th year, the U.S. Insurance Shopping Study captures advanced insight into each stage of the shopping funnel and is based on responses from 12,971 insurance customers who requested an auto insurance price quote from at least one competitive insurer in the past nine months. The study was fielded from March 2020 through January 2021.
Read more about the study in J.D. Power’s news release.
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About American Family Insurance Group
Based in Madison, Wisconsin, American Family Insurance has been serving customers since 1927. We inspire, protect and restore dreams through our insurance products, exceptional service from our agency owners and employees, community investment and creative partnerships to address societal challenges. We act on our belief in diversity and inclusion by constantly evolving to meet customer needs and preferences. American Family Insurance group is the nation’s 13th-largest property/casualty insurance group, ranking No. 254 on the Fortune 500 list. The group sells American Family-brand products, primarily through exclusive agency owners in 19 states. The American Family Insurance group also includes CONNECT, powered by American Family Insurance, The General, Homesite and Main Street America. Across these companies the group has more than 13,200 employees nationwide.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
J.D. Power is headquartered in Troy, Mich., and has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.