American Family Insurance responds to Missouri storms with aid and donations

Cleanup and recovery efforts are underway across the central and eastern U.S. following a powerful storm system that swept across the nation in mid-March. The multiday severe weather outbreak produced tornadoes, heavy rain, wind, hail, flooding and other damaging conditions, impacting thousands and causing significant damage to homes and businesses. 

By the end of March, more than 11,000 claims had already been generated across American Family Insurance companies in 17 states, including significant losses in Missouri, Oklahoma, Mississippi and Georgia. 

In response to these severe storms, a catastrophe team from American Family Insurance is focusing its efforts on Missouri, where the highest number of claims has been reported.  

To support local disaster relief and those affected in Missouri, the American Family Insurance Dreams Foundation disaster response program is donating $30,000 to select nonprofit organizations. The money will be distributed $15,000 each to the Salvation Army Midland and American Red Cross of Missouri. 

To provide additional recovery assistance, catastrophe field adjusters are assisting local claim employees and field adjusters to contact customers and organize property inspection appointments following the storm damage. 

A mobile claims site has been stationed at Home Depot in Arnold, Missouri, within Jefferson County, which has seen the greatest concentration of damage to homes and businesses. Customers can visit the mobile claims site at the address below between 8 a.m. and 6 p.m. local time: 

The Home Depot
3865 Vogel Rd 
Arnold, MO 63010 

All customers who have claims from storm damage should immediately contact their agency owners to start their claim. In addition, digital loss reporting is available to customers 24/7 through the company’s Claims Customer Care Center. American Family Insurance customers can do that several ways: 

• Digitally report the claim via the MyAmFam app or in their MyAccount on amfam.com
  Customers can file property or auto claims in the app from anywhere at any time. The claims will be routed directly to the appropriate area for efficient claim handling. Customers will also be able to track their claim’s status in the app and see who is handling their claim, details of the claim and other important information. 
• Text the word STORM to 26326 (AMFAM)
  Customers can text the word STORM to 26326 (AMFAM) to be sent a link to file their claim quickly and easily from their smartphones. Message and data rates may apply. 
• Call the Claims Customer Care Center
  They can also call the Claims Customer Care Center at 1-800-MYAMFAM (1-800-692-6326). Trained representatives are available 24 hours a day, seven days a week to help customers. 

Affected customers are encouraged to safely protect their property immediately against further damage and theft by using plywood, tarps or other materials to cover broken windows and damaged rooftops. Keep receipts of any materials and services purchased to make these repairs.

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About American Family Insurance Dreams Foundation
The American Family Insurance Dreams Foundation is powered by our purpose—we champion dreams and opportunities so everyone can rise. We support our communities by offering unrestricted general operating grants and targeted programming investments to eligible nonprofit partners. 

About American Family Insurance Group
American Family Insurance Group, a mutual holding company based in Madison, Wis., has been serving customers since 1927. We inspire, protect and restore dreams through our insurance products, exceptional service from our agency owners and employees, community investments and creative partnerships. American Family Insurance Group is the nation’s 12th-largest property/casualty insurance group, ranking No. 243 on the Fortune 500 list. The Group has a current ‘a+’ credit rating through AM Best, and has distinction as a “Standing the Test of Time” company, which is represented by having an AM Best financial strength rating of ‘A’ or better for 75 years. The group sells American Family-brand products, primarily through exclusive agency owners in 19 states. The American Family Insurance Group also includes CONNECT, powered by American Family Insurance, Homesite and Main Street America Insurance and has approximately 11,000 employees nationwide.