14:56 PM

American Family Insurance extends premium relief for customers through May 2021, increasing total to $530 million


Fourth round of relief will issue customers a 5% premium credit for April and May

American Family Insurance announced today it will continue to provide premium relief to personal auto insurance customers due to reduced driving and claims from the COVID-19 pandemic. New and existing customers with personal auto policies will receive a 5% premium relief credit on their monthly bills for April and May.

This is American Family’s fourth round of COVID-19 premium relief, returning a total of nearly $530 million to personal auto insurance customers since the pandemic began.

“As driving trends and claims grow closer to pre-pandemic levels, we’re proud to provide our customers with more premium relief. Our customers and families continue to face challenges, and we want to support and help them,” said Rich Steffen, American Family personal lines president.

Last April, American Family was the first insurance company to announce premium relief when it issued checks for $50 per currently insured vehicle. The company followed that with a 10% premium credit on monthly bills for new and existing customers from July until the end of December, and later extended the 10% credit to the end of this March.

The April-May premium credit at 5% anticipates increases in driving, and ultimately claims, as vaccination increases cause COVID-19 cases to decline and more people feel comfortable hitting the road.

Supporting our communities

American Family continues to go beyond premium relief to support and assist our communities facing challenges due to COVID-19. In 2020, the company’s two foundations – the American Family Insurance Dreams Foundation and the Steve Stricker American Family Insurance Foundation – committed nearly $7 million to community partners, including those providing COVID-19 relief, to support their efforts to provide for those in need.


About the American Family Insurance group

Based in Madison, Wisconsin, American Family Insurance has been serving customers since 1927. We inspire, protect and restore dreams through our insurance products, exceptional service from our agency owners and employees, community investment and creative partnerships to address societal challenges. We act on our belief in diversity and inclusion by constantly evolving to meet customer needs and preferences. American Family Insurance group is the nation’s 13th-largest property/casualty insurance group, ranking No. 254 on the Fortune 500 list. The group sells American Family-brand products, primarily through exclusive agency owners in 19 states. The American Family Insurance group also includes CONNECT, powered by American Family Insurance, The General, Homesite and Main Street America. Across these companies the group has more than 13,500 employees nationwide.