American Family teams assist customers in Colorado, company donates $10,000 for wildfire relief
American Family Insurance is responding to customers affected by wildfires in Colorado and donating $10,000 to aid disaster relief efforts there.
American Family’s claims team and agency owners are responding to help customers in Colorado, including in Grand and Larimer counties, where the East Troublesome and Cameron Peak fires have led to evacuations and property damage.
In addition, American Family Insurance and the American Family Insurance Dreams Foundation are donating $10,000 to aid disaster relief efforts as wildfires spread across the state, threatening homes and businesses.
“We’re here for our customers and the communities affected by these devastating fires,” said Amy Wragge, Colorado sales director with American Family Insurance. “Amidst all the uncertainty, we want to give our customers a little peace of mind.”
The Red Cross consistently shows up after disasters, providing broad support for those impacted.
Agents, claims teams activated and assisting customers
Claims teams serving American Family Insurance customers as well as customers of affiliate companies Homesite and CONNECT, powered by American Family Insurance are already responding to help customers with claims, including evacuated customers who need assistance.
Given the COVID-19 pandemic, how claims are handled is based on customer preference and safety for customers and adjusters alike. When on-site property inspections are needed, social distancing protocols will be observed to ensure health and safety.
Report claims immediately
Customers should report their claims as soon as possible. American Family customers can do so by phone at 800-MYAMFAM (800-692-6326), using the mobile app, online at amfam.com/claims or through their insurance agent. Customer can also contact the company or their agent with any questions.
QUESTIONS AND ANSWERS
What damages to my property might be covered?
Your homeowners insurance policy provides coverage for damage to your home and personal property caused by fire and smoke. Coverage varies, so please check your policy or talk with your agent or the company for details.
If I need to leave my home, is there coverage?
Coverage is available for necessary increases in normal living expenses when damages render your home uninhabitable and if you are faced with mandatory evacuation orders from a civil authority. Coverage varies, so please check your policy or talk with your agent or the company for details.
About the American Family Insurance group
Based in Madison, Wisconsin, American Family Insurance has been serving customers since 1927. We inspire, protect and restore dreams through our insurance products, exceptional service from our agency owners and employees, community investment and creative partnerships to address societal challenges. We act on our belief in diversity and inclusion by constantly evolving to meet customer needs and preferences. American Family Insurance group is the nation’s 13th-largest property/casualty insurance group, ranking No. 254 on the Fortune 500 list. The group sells American Family-brand products, primarily through exclusive agency owners in 19 states. The American Family Insurance group also includes CONNECT, powered by American Family Insurance, The General, Homesite and Main Street America. Across these companies the group has more than 13,500 employees nationwide.