Madison,
24
December
2015
|
01:00 PM
America/Chicago

Staying open to serve our customers during the holidays

-	Sara Raduenz, customer care center auto rep, Madison
By being here for our customers on a holiday, it shows we value them, not only as customers, but as part of our family
- Sara Raduenz, customer care center auto rep, Madison
Summary

Some critical areas at American Family Insurance will be available to meet customer needs Dec. 24 and 25.

At American Family Insurance, we know that life doesn't stop for the holidays. That's why American Family employees in critical customer-facing areas will be available to help in time of need. 

Sara Raduenz, a claims customer care center auto representative in Madison, Wisconsin, shared an experience that shows why we're here on a holiday:

"One year when I worked the late shift on Christmas Day, I helped a customer who had a collision with a deer on her way home from spending the holiday with her family," says Raduenz. "The customer was alone, and it was cold and late at night. I was able to get a tow truck on the way immediately, and we got her a rental car the next day so she could go to work. It is a great feeling to be able to help our customers through a difficult time. By being here for our customers on a holiday, it shows we are always available and we value them, not only as customers, but as part of our family."

Listed below are the two areas that our customers might need over the Christmas holiday:

Operation

Availability

Contact

Claims Care Centers

24/7

800-692-6326

Sales & Service Care Center

  • Billing Service
  • Policy Sales
  • Policy Service

24/7

800-692-6326

About American Family Insurance Based in Madison, Wis., American Family Insurance offers auto insurance, homeowners insurance, life insurance, health insurance, business and farm/ranch insurance in 19 states. American Family insurance is the nation’s third-largest mutual property/casualty insurance company and ranks 358th on the Fortune 500 list. Web: www.amfam.com; Facebook: www.facebook.com/amfam; Twitter: www.twitter.com/amfam; YouTube: www.youtube.com/amfam.