Madison,
29
April
2016
|
04:52 PM
America/Chicago

Helping customers recover from severe storms

Summary

American Family Insurance claim employees team up to help policyholders in Kansas and Missouri.

Claim teams continue to assist more than 1,300 customers in Kansas and Missouri who suffered property and auto damage from strong winds and hail.

Catastrophe teams have been dispatched to communities around St. Louis, Missouri and Wichita, Kansas to assist local claim adjusers and our care center employees as they work with customers.

American Family’s efforts are focused on helping policyholders in Jefferson and St. Louis counties around St. Louis, Missouri, and Sedgwick county Kansas which includes the city of Wichita.

American Family Insurance customers who have claims from storm damage should immediately contact the company's 24-hour Customer Care Center, 1-800-MY-AMFAM (692-6326). They can also report claims to their local American Family agent, or online at www.amfam.com/claims.

QUESTIONS AND ANSWERS:

Do I have coverage to replace damaged trees or remove tree debris caused by the storm?

Homeowners insurance generally does not cover damage to trees or the removal of tree debris from the property. If a tree has fallen on your home and caused damage, however, we pay to cut away that part of the tree so repairs can be made; most policies pay up to $500 for removing that part of the tree from the property. Check your policy for specific coverage.

How will the inspection process work?

  • When a hailstorm creates a large volume of claims, we will typically establish one or more drive-in sites where policyholders can take their hail-damaged vehicles to be inspected and receive payment for repairs, less their deductible. These inspections take place on an appointment basis only, so it's important that you first report your claim.
  • If your home has sustained hail damage, an adjuster will contact you at one of the phone numbers you provided when you reported your claim. The two of you will schedule an inspection of your home, after which the adjuster will develop an estimate and issue payment for repairs covered by your policy.

Who do I call to make repairs?

You are free to select any contractor (home) or repair shop (auto) you wish. It is usually best to select one who has operated in the area for several years, is insured and bonded and gives you a written guarantee for the work performed.