Firsts and lasts
CEO Jack Salzwedel says because of what we’ve all learned and experienced these past 12 months, American Family Insurance is well positioned for even more change headed our way.
Today is the American Family Insurance annual policyholder meeting. I distinctly remember the 2020 annual meeting. We gathered in person – something hard to fathom just 12 months later. No masks. No social distancing. We were monitoring the pandemic at that time, but it hadn’t really impacted us. Yet. 
Oh, how things would change.
I’ve shared AmFam’s 2020 story throughout the past year – how we cared for employees, innovated for customers, and continued to support our communities. We responded to an incredible number of named storms, including a historic Midwest derecho. We found our collective voice and acted in response to societal crises, providing $7 million to community partners – supporting those in need, including organizations providing COVID-19 assistance. This was all new territory for our group!
I believe when we look back 10, 20 or 30 years from now, we’ll quickly realize 2020 was a truly remarkable year for American Family Insurance. Yes, it was a year of firsts. Not the first time we’ve stepped up for our customers and each other, but certainly the first time we did so in such dramatic and rapid fashion. Our work – our Herman Wittwer moment – led to the great results we’re announcing today.
Go to Jack's LinkedIn page to read the entire post.
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About the American Family Insurance group
Based in Madison, Wisconsin, American Family Insurance has been serving customers since 1927. We inspire, protect and restore dreams through our insurance products, exceptional service from our agency owners and employees, community investment and creative partnerships to address societal challenges. We act on our belief in diversity and inclusion by constantly evolving to meet customer needs and preferences. American Family Insurance group is the nation’s 13th-largest property/casualty insurance group, ranking No. 254 on the Fortune 500 list. The group sells American Family-brand products, primarily through exclusive agency owners in 19 states. The American Family Insurance group also includes CONNECT, powered by American Family Insurance, The General, Homesite and Main Street America. Across these companies the group has more than 13,200 employees nationwide.