09:22 AM

Claim teams from American Family help customers with ice dams and flooding damage in Minnesota and Wisconsin


Temperature fluctuations combined with record snowfall are leading to more ice dam and flooding damage - learn how claim adjusters are responding.

A catastrophe team from American Family Insurance is joining local claim office employees as they help customers impacted by ice dams, flooding and sewer back up. About 1000 claims could be generated from customers for the damage to property, farms and businesses. Catastrophe field adjusters are assisting local claim employees as they contact customers and set up appointments to inspect their properties.

American Family’s efforts are focused on helping Minnesota customers in Hennepin, Ramsey, Washington, Dakota, Scott and Anoka counties. In Wisconsin the focus is on Eau Claire, Trempealeau, Jackson, Wood, Marathon and Portage counties at this time.

American Family Insurance customers who have claims from storm damage should immediately contact the company's 24-hour Customer Care Center, 1-800-MY-AMFAM (692-6326). They can also report claims to their local American Family agent, or online at

Read more about how to prevent ice dams and damage and the key differences between homeowners insurance and flood insurance.

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About American Family Insurance
Madison, Wisconsin-based American Family Insurance group is the nation's 13th-largest property/casualty insurance group and ranks No. 311 on the Fortune 500 list. The company sells American Family-brand products, including auto, homeowners, life, business and farm/ranch insurance, primarily through its exclusive agency owners in 19 states. American Family affiliates (The General and Homesite) also provide options for consumers who want to manage their insurance matters directly over the internet or by phone. Affiliate Main Street America sells insurance products through independent agents. Web; Facebook; Twitter