American Family teams assist Colorado customers affected by fires

American Family’s claims teams and agency owners are responding to help Colorado customers who were affected by fast-moving fires in Boulder County on Thursday, Dec. 30.

“We’re here for our customers and the communities affected by these tragic fires,” said Tim Constien, claims adjusting service vice president for the American Family Insurance group of companies. “Our response began immediately, and we’ll work with customers for as long as needed.”

So far, the company has received more than 200 property, commercial and vehicle claims in the Louisville and Superior areas, including dozens of claims for destroyed or severely damaged homes. Adjusters are already working with customers who have immediate needs, providing payments for temporary housing and food expenses if the home is uninhabitable.

Claims teams are serving American Family Insurance customers as well as customers of the American Family Insurance group companies CONNECT, powered by American Family Insurance and Homesite. Given the COVID-19 pandemic, claims are handled based on customer preference and safety for customers and claims professionals. Best practices and protocols are being observed to ensure everyone’s health and safety. 

Report claims immediately 
Customers should report their claims as soon as possible. A mobile claim office will be set up at 1755 South Public Road in Lafayette, Colorado.

American Family customers can report claims by phone at 800-MYAMFAM (800-692-6326), online at amfam.com/claims, through their insurance agent or via the mobile app. Customers using the mobile app can track their claim status and other details.

Customers can contact the company or their agent with any questions.

QUESTIONS AND ANSWERS: 
What damages to my property might be covered?
Your homeowners insurance policy provides coverage for damage to your home and personal property caused by fire and smoke. Coverage varies, so please check your policy or talk with your agent or the company for details.

If I need to leave my home, is there coverage? 
Coverage is available for necessary increases in normal living expenses when damages render your home uninhabitable and if you are faced with mandatory evacuation orders from a civil authority. Coverage varies, so please check your policy or talk with your agent or the company for details.

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About the American Family Insurance group 
Based in Madison, Wisconsin, American Family Insurance has been serving customers since 1927. We inspire, protect and restore dreams through our insurance products, exceptional service from our agency owners and employees, community investment and creative partnerships to address societal challenges. We act on our belief in diversity and inclusion by constantly evolving to meet customer needs and preferences. American Family Insurance group is the nation’s 13th-largest property/casualty insurance group, ranking No. 232 on the Fortune 500 list. The group sells American Family-brand products, primarily through exclusive agency owners in 19 states. The American Family Insurance group also includes CONNECT, powered by American Family Insurance, The General, Homesite and Main Street America Insurance. Across these companies the group has more than 13,500 employees nationwide.