09
April
2015
|
12:00 AM
America/Chicago

American Family Insurance dispatches team to help storm victims after tornado rips through Fairdale, Illinois

Madison, Wis. (April 10, 2015) — A team from American Family Insurance is assisting customers in Fairdale, Rochelle and other areas of northern Illinois following last night's tornado that swept through the area.

Local office teams have been busy handling priority property insurance claims and assisting those customers requiring immediate attention. Catastrophe field adjusters have been deployed and have begun contacting customers and setting up appointments to inspect their damage, once they are allowed into the area.

American Family Insurance customers who have claims from storm damage should immediately contact the company's 24-hour Customer Care Center, 1-800-MY-AMFAM (692-6326). They can also report claims to their local American Family agent, or online at www.amfam.com. American Family will have their catastrophe vehicle set up at the Kirkland, IL Fire Department, 3835 Route 72, to provide much needed assistance for our customers.

QUESTIONS AND ANSWERS FOR AMERICAN FAMILY CUSTOMERS:

How do I report my claim?

To report a claim, please contact our 24-hour Claim Customer Care Center at 1-800-MY-AMFAM (692-6326) — or your American Family agent.

What damages to my property might be covered?

Your homeowners insurance policy provides coverage for damage to your home and personal property caused by fire, smoke, water and slurry dropped from aircraft.

Can I get an emergency advance payment?

Yes. If you have a covered loss and need emergency funds, we can provide you an advance payment. This advance payment will be applied to your final claim settlement.

Does my policy have coverage for boarding pets?

Yes, your homeowners policy covers the cost of temporarily boarding domestic pets, other than livestock, if civil authorities prohibit access to your home. Keep copies of the receipts for your adjuster.

Is there anything I can do to help with the claim process?

Begin to compile a list of personal property and belongings you believe were damaged or destroyed by the fire. Briefly describe each item, including its age, current value, make, model and serial number.

Who do I call to make repairs to my home?

You are free to select any contractor you wish. It is usually best to select one who has operated in the area for several years, is insured and bonded, and will give you a written guarantee for the work performed.

About American Family Insurance
Madison, Wis.– based American Family Insurance is the nation's third-largest mutual property/casualty insurance company and ranks 373rd on the Fortune 500 list. The company sells American Family-brand products, including auto, homeowners, life, business and farm/ranch insurance, through its exclusive agents in 19 states. American Family affiliates (The General, Homesite and AssureStart) also provide options for consumers who want to manage their insurance matters directly over the Internet or by phone. Web: www.amfam.com; Facebook: www.facebook.com/amfam; Twitter: www.twitter.com/amfam. Google+ plus.google.com/+amfam/

News media contact:
Sandra Spann
Media Relations
(608) 242-4100, ext. 32881
sspann@amfam.com