10
June
2015
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12:00 AM
America/Chicago

American Family Insurance dispatches catastrophe team to help storm victims in Illinois

Madison, Wis. (June 11, 2015) - A catastrophe team from American Family Insurance is assisting customers in communities around Joliet, Ill. after storms with large hail swept through the area impacting homes and property.

Local office teams have been busy handling priority property insurance claims and assisting those customers requiring immediate attention. Catastrophe field adjusters have been deployed and have begun contacting customers and setting up appointments to inspect their damage.

American Family Insurance customers who have claims from storm damage should immediately contact the company's 24-hour Customer Care Center, 1-800-MY-AMFAM (692-6326). They can also report claims to their local American Family agent, or online at www.amfam.com.

QUESTIONS AND ANSWERS:

How do I report my insurance claim?

To report a claim, please contact our 24-hour Claim Customer Care Center at 1-800-MY-AMFAM (692-6326) — or your American Family agent.

What damages to my property might be covered by my insurance?

Your homeowners insurance policy covers wind and hail damage to your home and personal property. The "comprehensive" section of your auto insurance policy provides coverage for wind and hail damage to your vehicle.

Can I start to make repairs to prevent further damage?

You should protect your property immediately against further damage and theft. Use plywood, tarps or other materials to cover broken windows and damaged rooftops. Keep the receipts of any materials/services that you purchase to make these repairs so your adjuster can review them and reimburse you for expenses covered by your policy.

Who do I call to make repairs?

You are free to select any contractor or repair shop you wish. It is usually best to select one that has operated in the area for several years, is insured and bonded, and will give you a written guarantee for the work performed.

About American Family Insurance
Madison, Wis.– based American Family Insurance is the nation's third-largest mutual property/casualty insurance company and ranks 358th on the Fortune 500 list. The company sells American Family-brand products, including auto, homeowners, life, business and farm/ranch insurance, through its exclusive agents in 19 states. American Family affiliates (The General, Homesite and AssureStart) also provide options for consumers who want to manage their insurance matters directly over the Internet or by phone. Web: www.amfam.com; Facebook: www.facebook.com/amfam; Twitter: www.twitter.com/amfam. Google+ plus.google.com/+amfam/

American Family Insurance Company, American Family Mutual Insurance Company, American Standard Insurance Company of Ohio, American Standard Insurance Company of Wisconsin, 6000 American Parkway, Madison WI 53783.

News media contact:
Linda Wagener
Media Relations
(608) 242-4100, ext. 32987
lwagener@amfam.com
@AmFamNews