13:37 PM

American Family continues support of Colorado customers

Agency owners, claims teams working with hundreds of customers affected by devastating fires


American Family agency owners and claims teams continue working closely with customers affected by fast-moving fires in Colorado last week.

American Family agency owners and claims teams continue working closely with customers affected by fast-moving fires in Boulder County, Colorado, last week.

Agency owner Callie Ben Mitchell, whose Broomfield office was evacuated on Thursday and without power until Monday, began contacting customers in the fire-damaged area almost immediately. “Over the holiday weekend my staff and I reached out to make sure everyone was safe and assist with the claim process,” Mitchell said. “The community and neighbors have been so supportive of each other – especially those who lost everything.” Callie Ben Mitchell

So far, the company has received more than 300 property, commercial and vehicle claims in the Louisville and Superior areas, including dozens of claims for destroyed or severely damaged homes. Adjusters are working with customers who have immediate needs, providing payments for temporary housing and food expenses if the home is uninhabitable.

Claims teams are serving American Family Insurance customers as well as customers of the American Family Insurance group companies CONNECT, powered by American Family Insurance, The General and Homesite. Given the COVID-19 pandemic, claims are handled based on customer preference and safety for customers and claims professionals. Best practices and protocols are being observed to ensure everyone’s health and safety.

American Family has a mobile claim office set up at 1755 South Public Road, in Lafayette, Colorado. “Were here to take care of and support our customers and the community during this time,” said Todd Smith, who’s heading up the claim response team in Colorado.


Supporting local nonprofits
The American Family Insurance Dreams Foundation will be giving $5,000 in unrestricted funds to three nonprofits to carry on their work in Colorado,  including as part of the fire response, for a total of $15,000: 

In addition to this localized response, the Dreams Foundation has a longstanding partnership with The Red Cross and provides $40,000 annually to support any emergency response needs in the states where the company does business.

Report Claims Immediately        
Customers should report their claims as soon as possible. American Family customers can report claims by phone at 800-MYAMFAM (800-692-6326), online at, through their insurance agent or via the mobile app. Customers using the mobile app can track their claim status and other details including who is handling their claim.

Customers can contact the company or their agent with any questions.


About the American Family Insurance group          
Based in Madison, Wisconsin, American Family Insurance has been serving customers since 1927. We inspire, protect and restore dreams through our insurance products, exceptional service from our agency owners and employees, community investment and creative partnerships to address societal challenges. We act on our belief in diversity and inclusion by constantly evolving to meet customer needs and preferences. American Family Insurance group is the nation’s 13th-largest property/casualty insurance group, ranking No. 232 on the Fortune 500 list. The group sells American Family-brand products, primarily through exclusive agency owners in 19 states. The American Family Insurance group also includes CONNECT, powered by American Family Insurance, The GeneralHomesite and Main Street America Insurance. Across these companies the group has more than 13,500 employees nationwide.